![]() Long story short they made us commit time and resources which made us feel obligated to continue or face having to start all over somewhere else, meanwhile tricked us into a higher rate with more fees. In fact we were never told our rate had expired at any point until oct 21 which was a day after ******* emailed us that our loan had been approved. On Monday sept 20th apparently our rate lock expired but we were never told that. Abefore our rate lock was to expire we asked if we were all set or if she needed anything from us she replied on Friday sept 17th that she didnt need anything else from us we were all set and have a great weekend. ******* also made many mistakes during our application process (which she admitted to via email). ![]() ![]() ******* rarely got back to us within that time frame and offer took days. Aimloan has a lot of claims on their website that they guarantee there rate lock and promises to return phone call and emails the same day or if received after hours by noon the next day. I then spoke to loan officer ***** who pressured me to accept the new rate or she would cancel the application. When I called to speak with a supervisor (****) I was told that my loan processor (*******) had been fired and that the rate I was guaranteed would not be honored. The new rate is much higher2.625 vs ***** and the fees associated are much higher 313 vs ****. Despite my wife and I fulfilling all request we were told after getting our loan approved that we needed to relook our rate. Her and the company did what felt was a classic bait and switch. On August 18 I applied for a loan and got a rate lock. I think the worst part of this is to be active duty military and being relocated and trying to make the best of the situation and be treated like this is horrible. To me nothing new happened, but the lender seen rates rise or somebody made a mistake now the best rate I can find is ***** which costs me $150 per month more for 30 years or $54,000. I thought a rate lock was a binding agreement that the lender has to honor unless new information arises and affects your qualifications. The confusing part is my credit is in the high 600s and I havent done anything with credit since the rate lock. I was working with the loan officer for 2 weeks when I get a call on April 20th that they have bad news and something on my credit report showed up for ******* and they cant move forward with me. I applied for a VA loan through AIM Loans and on April 6th received a loan estimate with a rate lock of *****% for 30 years which I signed since it was lower than anyone else. ![]()
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